Returns & Exchanges

At COCOON, we want you to be completely satisfied with your purchase. If your new fashion items aren't a perfect fit, you can return or exchange them within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Place the unworn items with original tags still attached into the original packaging or a secure shipping box.

• 3.
  Attach the Label

  Download and print your prepaid shipping label from the portal and securely affix it to the outside of your package.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking receipt; your refund will be processed within 5-7 business days of receipt.