Frequently Asked Questions

Everything you need to know about shopping with COCOON.

How long does shipping take?

Domestic orders typically arrive within 3-5 business days. International shipping may take 7-14 business days depending on your location and customs processing.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply use our online portal to generate a prepaid return shipping label.

How do I find my correct size?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Are your materials sustainably sourced?

Yes, COCOON is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and eco-friendly dyes in all our seasonal collections.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Can I track my order in real-time?

Once your order ships, you will receive an email confirmation with a tracking link. You can also monitor your delivery status through your COCOON account dashboard.